The Jenn-Air saga continues...after receiving my letter, Dawn, a very polite lady in the Customer Service Department (Complaints!) called to tell me that she was "very sorry" and could "understand my frustration" over my piece of crap Jenn-Air oven. Oh really? Can you Dawn?!? Because if you could you would know that I'm SICK TO DEATH of trying to bake in an oven that won't hold a temp! Dawn, in her very sweet, anchor-woman-voice, told me that since we purchased an EXTENDED SERVICE AGREEMENT my issues with my JENN-AIR oven would need to be taken up with the Service Agreement People - as the JENN-AIR PIECE O'CRAP OVEN was not THEIR problem. Oh, thank you so much for telling me you're passing the buck...that it's not Jenn-Airs problem...I wouldn't have guessed since my oven has JENN-AIR written all over it!"
Dawn went on to suggest that when the service people, who are again scheduled to come to my home this Thursday, are actually at my house, that I should have them call Jenn-Air to discuss my oven. Riiiiiiight...like an oven technician/repairman has the AUTHORITY to make any kinds of decisions regarding an oven that isn't authorized on his WORK ASSIGNMENT SHEET that's pinned to his little uniform!
I told Dawn, in very plain English, not mincing any words, that I didn't care WHO replaced my oven, just as long as it was replaced. Dawn was not amused. Dawn quickly got off the phone. I'm sure I'll never hear from Dawn again.
The upshot here folks is this...IF you purchase an Extended Service Agreement on ANY applicance it lets the MAKER of your appliance OFF THE HOOK. If you purchase a Jenn-Air appliance and you have trouble with it then you're screwed. They will do nothing. Jenn-Air doesn't give a rip about their poor quality applicances or the idiots who purchase them. Have I got that right Dawn? Jenn-Air...I loathe you.