Jenn-Air...I Loathe You...

The Jenn-Air saga continues...after receiving my letter, Dawn, a very polite lady in the Customer Service Department (Complaints!) called to tell me that she was "very sorry" and could "understand my frustration" over my piece of crap Jenn-Air oven.  Oh really?  Can you Dawn?!?  Because if you could you would know that I'm SICK TO DEATH of trying to bake in an oven that won't hold a temp!  Dawn, in her very sweet, anchor-woman-voice, told me that since we purchased an EXTENDED SERVICE AGREEMENT my issues with my JENN-AIR oven would need to be taken up with the Service Agreement People - as the JENN-AIR PIECE O'CRAP OVEN was not THEIR problem.  Oh, thank you so much for telling me you're passing the buck...that it's not Jenn-Airs problem...I wouldn't have guessed since my oven has JENN-AIR written all over it!"

Dawn went on to suggest that when the service people, who are again scheduled to come to my home this Thursday, are actually at my house, that I should have them call Jenn-Air to discuss my oven.  Riiiiiiight...like an oven technician/repairman has the AUTHORITY to make any kinds of decisions regarding an oven that isn't authorized on his WORK ASSIGNMENT SHEET that's pinned to his little uniform!

I told Dawn, in very plain English, not mincing any words, that I didn't care WHO replaced my oven, just as long as it was replaced.  Dawn was not amused.  Dawn quickly got off the phone.  I'm sure I'll never hear from Dawn again.

The upshot here folks is this...IF you purchase an Extended Service Agreement on ANY applicance it lets the MAKER of your appliance OFF THE HOOK.  If you purchase a Jenn-Air appliance and you have trouble with it then you're screwed.  They will do nothing.  Jenn-Air doesn't give a rip about their poor quality applicances or the idiots who purchase them.  Have I got that right Dawn?  Jenn-Air...I loathe you.

Comments

[Joella]

So Sorry! I hope they replace it soon!

[Helen]

I have a big heavy hammer! If you can get the buggar out of your kitchen I'll come over, bring my worthless printer. and together we can beat the heck out of them!

[bonnie]

Yikes! I will remember to never buy Jenn-Air!

[Chris]

I don't have a problem with defects. They are going to happen from time to time. I DO have a HUGE problem with companies that don't stand behind their product as advertised. Even if it is an extended warranty issue, I would think Jenn-Air would take the lead in coordinating all of the service just to protect their name. I suppose not. It's a shame.

If I was you, I would add the model number to your title and this post so anyone googling your specific oven will find your experience with this fine product.

[2gb sd card]

Ohh its really sad! Hope you get better replacement soon!

[Cathleen Wiggs]

If it eases your pain any, I talked a fellow quilt guilder out of buying a Jenn Air after reading this. She was sold on replacing her oven with a J-A until I sent her here to Pots and Pins. She is now 'reshopping' her options.

I think I am going to write to J-A too and tell them what I have heard about their lousy customer service and horrid product line.

[Chloe]

Most consumer advocacy groups advise AGAINST getting the extended warrany, which is also known as a SERVICE AGREEMENT. You mustve signed that agreement with the retailer, hence, JennAir can't really, legally, do anything about it. You live and you learn. READ WHAT YOU SIGN! You have a problem with your retailer, not your manufacturer.

[Sharon]

That's lousy customer service, whether you have an extended warranty, service agreement or whatever. We have a DCS and they worked directly with the local repair provider to make sure they came out and fixed some early issues with our stove. And the repair place is NOT where we bought the stove, it's a different retailer that honors its contract with DCS. DCS honored its warranty, no questions asked. That's really what it's all about. Good luck!